This hotel customer satisfaction survey template form concentrates on the experience of the customers throughout their stay. There are general questions about the service encountered, the quality of the food served, the availability of facilities and personnel assistance.
Downloaded 23 times Overall, the hotel personnel were friendly, welcoming and professional. Strongly Disagree Disagree Neutral Agree Strongly Agree The check-in process was performed in a timely manner. Strongly Disagree Disagree Neutral Agree Strongly Agree Hotel personnel was able to reply to requests in a timely manner. Strongly Disagree Disagree Neutral Agree Strongly Agree The housekeeping personnel cleaned the room well. The place was well-equipped. Strongly Disagree Disagree Neutral Agree Strongly Agree Bed linens were comfortable. Strongly Disagree Disagree Neutral Agree Strongly Agree The concierge has been very helpful during the stay. Strongly Disagree Disagree Neutral Agree Strongly Agree The food served was delicious. Strongly Disagree Disagree Neutral Agree Strongly Agree The stay at the hotel was reasonably priced. Strongly Disagree Disagree Neutral Agree Strongly Agree Overall, I am extremely satisfied with the whole hotel service. Strongly Disagree Disagree Neutral Agree Strongly Agree I will definitely recommend this hotel to friends or colleagues. Strongly Disagree Disagree Neutral Agree Strongly Agree I will definitely come back another time. Strongly Disagree Disagree Neutral Agree Strongly Agree Recommendations Do you have any suggestions on how we could improve our hotel? Completion Name and signature of the customer (optional): Share this template: This post is also available in: Deutsch EspañolA hotel customer satisfaction survey is a structured questionnaire administered to guests to assess their level of satisfaction with various aspects of their stay. It serves as a valuable tool for hotels to gather feedback and understand guest experiences, enabling them to make informed decisions to improve their services.
By using a comprehensive hotel customer satisfaction survey template, hotels can collect valuable feedback from their guests. This feedback helps identify areas of strength and areas that require improvement, allowing hotels to enhance guest experiences, improve service quality, and maintain a positive reputation. Ultimately, a satisfied customer is more likely to become a repeat guest and recommend the hotel to others, contributing to long-term success in the hospitality industry.
Please note that this checklist template is a hypothetical appuses-hero example and provides only standard information. The template does not aim to replace, among other things, workplace, health and safety advice, medical advice, diagnosis or treatment, or any other applicable law. You should seek your professional advice to determine whether the use of such a checklist is appropriate in your workplace or jurisdiction.